When contacting support supply the following information. The clearer the information the easier it will be to solve the problem.
- Your contact info – name and email and/or phone number where you can be reached
- Student’s name
- Student’s ID (in the form firstname.lastname@example.org)
- Type of device being used (Windows Laptop/Desktop, Apple Laptop/Desktop, Apple iPad, Android device)
- Device ownership: Hope owned or a personal device
- If the device is Hope owned the ID number found on label on the device (in format – HACHRxxx, HAIPDxxx, HASTUxxx, HAWKSxxx)
- Date/Time when the problem occurred
- Description of the problem – for example
- Login problem
- Wifi problem
- Can’t get to program
- Can’t open file
- Reboot the student device daily – clears up a lot of basic problems
- Check the internet strength/speed – a bad or slow internet connection can produce all sorts of strange results
- How many bars are showing on their device?
- Where is the student working relative to where their WiFi access point is? The farther away the slower the speed.
- Run speedtest.net and note their upload/download speeds and ping speed – they can use this to also figure out if locating in one part of the house vs. another makes a difference in the network speed.
- What Operating System type and version is being used? Older versions tend to have more stability problems.
- Run the operating system “update process” – Missing patches and updates can be at the root of some problems.
Hope Academy has issued iPads, Chromebooks and laptops to several hundred students. These devices are owned by Hope Academy and made available to students in order to continue their education process at Hope Academy. Some quick expectations regarding these devices:
- Devices will be primarily used at the students place of residence.
- The device will be kept clean and in good repair. Existing labels will be left in place and the device will not be altered with markers, stickers, scratches, engravings, etc.
- The machine will not be tampered with and the device’s operating system will not be modified in any way.
- Hope Academy is providing warranty coverage only. Students/Families will be responsible for repair and/or replacement costs related to damage done to the device issued to the student. Hope Academy reserves the right to charge the user the full cost for repair or replacement when damage or loss occurs due to gross negligence as determined by school administrators
- The Hope Academy equipment will be returned when requested.
- If problems occur with the device, please contact Hope Tech Support by creating a support ticket at http://help.hopeschool.org or emailing email@example.com.
Click here to read the handbook in regards to borrowed Hope Academy devices.
Here are some temporary deals and low-income deals companies offer:
USI opened their Wi-Fi network in Minneapolis for those that may need temporary internet
- Look for the “City of Minneapolis Public Wi-Fi” or “USI Wireless” networks on your
mobile device and you will be connected. The process is similar to using Wi-Fi at a
coffee shop or the airport.
- No password or credit card is required to sign in.
- Contact USI Internet support for more information or to get help over the phone.
Note: You need to be within 50 feet of the hotspots. Signal strength varies indoors. Please
contact USI Internet support if you are experiencing problems.
Comcast opened their Xfinity WiFi network and is offering unlimited data for free.
- For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, select
the “xfinitywifi” network name open your Internet browser.
- Internet Essentials is free to new customers.
- Refer to Comcast’s COVID-19 resources for additional details and how to get help.
- See the Get Connected guide for additional low cost internet and computers resources in
- See our list of telecommunications and Internet providers in Minneapolis if you would like to
research other options.
- View a list of the impact to City of Minneapolis services and how they are responding to
No. Each Hope Academy students is provided with a Microsoft 365 Account. Teams is included along with many other Microsoft applications, including Word, PowerPoint, and Excel.
Teams is an Application within the Microsoft 365 Suite. Each student simply needs to sign in to the Microsoft account.
Portal.office.com is the link to Microsoft. Each student has their own Microsoft credentials which allow access to MS Office 365. The good news is, those credentials include the first four letters of their first name, their student ID and their password. Yes, identical to what they use on campus.
It could be that things simply appear and/or are worded differently depending on browser, application, or operating system. This can be confusing, especially for younger students. Example “user name” may change to “email address” and the box to fill in may “look” different. Just remind them that they first put in their Hope Academy user name (It is the same as their email address). Example – firstname.lastname@example.org, followed by their password.
Seesaw is a platform for student engagement. Teachers can empower students to create, reflect, share, and collaborate. Students “show what they know” using photos, videos, drawings, text, PDFs, and links. It’s simple to get student work in one place and share with families, and nothing is shared without teacher approval.
No. Hope Academy has a school wide account for all K-2 students.
If you have a Hope computer: Open Seesaw. Type in the class code provided by your teacher.
If you are using your own device: Please download “Seesaw class” from the app store and type in the class code provided by your teacher.
text & emails
- Text “Yes” to 67587 so that you are opted in.
- Email email@example.com to let us know your number needs to be added.
Yes! Email firstname.lastname@example.org to let us know you’d like to receive text/emails in Spanish.